Refunds and Cancellations 

1. Scheduling & Cancellations

• Advance Notice Required: Clients must provide at least 24–48 hours’ notice to cancel or reschedule any scheduled service.

• Late Cancellations: Cancellations made within less than the required notice period may be subject to a cancellation fee (e.g., 25–50% of the scheduled service cost).

• Same-Day Cancellations / No-Shows: If our team arrives and cannot perform the service due to client absence, locked access, or unsafe conditions not disclosed in advance, a full service charge or trip fee may apply.

2. Weather Policy

• Services may be rescheduled due to unsafe or unsuitable weather conditions (e.g., heavy rain, storms, extreme heat).

• We will notify clients as soon as possible and reschedule at the next available date.

• Weather-related delays are not eligible for refunds, but services will be completed as soon as conditions allow.

3. Refund Policy

• Completed Services: Due to the nature of lawn and landscape work, no refunds are issued for services already completed.

• Service Concerns: If you are unsatisfied, you must notify us within 24 hours of service completion. We will assess the issue and, if valid, offer a touch-up or corrective service at no additional cost.

• Prepaid Services / Packages:

  • Unused services may be eligible for a prorated refund, minus any discounts applied and a processing fee (if applicable).

  • Partially used packages are non-refundable beyond the prorated unused portion.

4. Deposits & Project Work

• Deposits Required: Larger landscaping projects may require a non-refundable deposit (e.g., 25–50%) to secure scheduling and materials.

• Project Cancellations:

  • If canceled before work begins, the deposit may be partially refundable only if materials have not been purchased.

  • Once materials are ordered or work has started, no refunds will be issued for those costs.

5. Access & Property Conditions

• Clients are responsible for providing clear access to service areas.

• Hazards such as pet waste, debris, or locked gates must be addressed prior to arrival.

• If service cannot be completed due to site conditions, a service fee may still apply.

6. Service Agreements (Recurring Clients)

• Recurring services (weekly/biweekly) may require a minimum service commitment.

• Cancellation of ongoing service agreements may require written notice (e.g., 7 days).

• Missed visits due to client cancellation may not be rescheduled during peak season.

7. Payment Terms

• Payment is due upon completion unless otherwise agreed in writing.

• Late payments may incur late fees or suspension of future services.